Alta’s own Amy Bouthilet, Vice President Global Talent, will be facilitating the session: Satisfy Your Employees’ Engagement Craving, Tuesday April 25 at 1:30pm (EST). She leads a discussion examining “The Great Resignation” and “Quiet Quitting” and the difficulty on knowing what employees expect. Many companies are investing in engagement programs but are not seeing the anticipated results and are confused on what to do next. Let’s satisfy your employees’ engagement craving using proven data and build an actionable roadmap to highly engaged customer experiences.

Key take-aways from this session:

• Framework and success factors of a sustainable employee engagement program
• Proven data outlining the effects of engagement
• Best practices for building and implementing your own employee engagement program

Don’t miss this opportunity to learn, network, and grow! Register now and join us at the Customer Contact East MindXchange 2023.

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This year’s symposium will feature an impressive lineup of speakers including Alta’s own Amy Bouthilet, Vice President Global Talent. There will also be panel discussions and workshops, covering a wide range of topics, including:

• The future of analog and creating a more human world
• ChatGPT and the latest advancements in Natural Language Processing (NLP) and conversational AI
• The importance of employee experience in the experience economy
• Workforce optimization and improving contact center performance
• Training in the new normal
• Conversational data and customer insights
• Best practices in offshore outsourcing
• Coaching for success with the Predictive Index
• Consumer legislation and its impact on contact centers
• Customer ratings and reviews
• Insights from the 2023 CPG Complaints Per Million Survey
• Building a compelling business case for investment in consumer affairs
• Managing complexity in the rapidly changing automotive environment

In addition to the informative sessions, there will be numerous networking opportunities, a scavenger hunt, and an exciting Casino Night Party to wrap up the event. The symposium also features several keynote speakers, including David Sax on creating a more human world, Jon Harris on the importance of relationships, and Olympian Johnny Quinn on thinking like a champion.

Alta Resources will be joining hundreds of other CX experts at the SOCAP Spring Symposium, where we’ll learn from industry pioneers and expand our knowledge on how to better serve our customers. We look forward to sharing our experiences and insights with you upon our return.

Join us in Columbus for this fantastic event, and let’s work together to strengthen our skills, build connections, and enhance the customer care industry. See you at the SOCAP Spring Symposium 2023!

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Here are a few of the topics being shared at the upcoming event:

• Hiring, interviewing and skill testing for today’s contact center employees
• Training today’s hybrid workforce
• Quality monitoring, effective supervision and impactful coaching
• Customer experience with conversational commerce
• Omni-channel management
• The ROI of the contact center

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Strategic Event Sessions
The intellectual content has been designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices and unique expertise on the latest industry trends.

Customized Itinerary

The CCW Executive Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities and future strategic objectives.

Check out the full event agenda to see what is planned including:

• Interactive Roundtable Discussions
• Boardroom Style Project Analysis
• Exclusive Benchmarking Sessions from world-renown thought leaders & more!

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Customer Contact Week returns to Caesars Forum, Las Vegas (June 20-23, 2022). This event is filled with cutting-edge content from an unmatched collection of the top executives and business leaders in the customer contact & CX profession. CCW unites cross-industry and cross-functional leaders committed to building world class, end-to-end customer experiences. From inspiring session experiences, unique benchmarking opportunities, and a seemingly endless buffet of content, you’ll leave CCW Las Vegas equipped with the latest trends, best practices and operating models to take your contact center to the next level.

We hope to see you there!

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The focus of this year’s event is people, processes & data management and how each is affected by the application of new CX technology. You’ll definitely want to engage with this community of experts as we step into the next level of customer care.

Alta Resources is a proud sponsor of SOCAP’s Spring Symposium. We hope to see you there!

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Alta Resources is extremely excited to be a sponsor of Customer Contact East: A Frost & Sullivan Executive MindXchange, a customer-obsessed, relationship-building event. This year’s Customer Contact East theme, “Embracing a New Era in Customer and Agent Experience,” will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for being at the forefront of customer care.

Alta Resources is featured in the session, Facilitating Sustainable Agent and Team Engagement at 10:20am(EST) on Monday, April 4. In this interactive session, attendees and Amy Bouthilet, Alta’s Vice President of Global Talent, will focus on one company’s journey of building a culture of engagement and provide ideas on how you can do the same while demonstrating the ROI to your organization. Key takeaways from our session include:

• Framework and success factors of an employee engagement program
• Best practices for building and implementing your own sustainable employee engagement program
• Case history of one company’s quest for sustainable employee engagement – from beginning to outcomes and next steps

To learn more about Customer Contact East, visit the Frost & Sullivan event page.

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Customer Contact Week, the world’s largest customer contact event series, returns to fabulous Las Vegas, NV (December 13 – 16, 2021), brimming with cutting-edge content from an unmatched collection of the top executives and business leaders in the customer contact & CX profession.

This industry-leading event will arm you with the tools you need to not only continue on operational excellence path but to raise your customer’s experience to new heights.

We hope to see you there!

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