Navigating Through the Digital Transformation Era

How AI is driving the future of voice technology in the contact center space and how to take the wheel.

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Empowering Agent In the Changing CX Landscape

Customer Contact Week (CCW) Digital created a special report to spotlight how call centers transitioned from an environment that promoted constant interaction to remote, at-home workspaces.

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Self-Service Order Entry Improves Sales for CPG Brand

A humble beginning between two entrepreneurs nearly two centuries ago has resulted in one of the largest consumer-packaged-goods (CPG) companies in the world. As it has risen in stature and success, the company has ridden the coattails of changing technology and consumer behaviors, evolving its brand and tactics with the times.

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Self-Service E-com Improves Order Accuracy and Reduces Costs

One of the world’s largest restaurant chains used two tactics to reach millions of consumers daily. The order-entry process for food & beverage products, supplies and in-store displays were handwritten, often with errors that required follow-up clarification. As inefficiencies mounted, the company sought a replacement ordering system to reduce costs, save time and improve accuracy. Alta Resources was there to propose and launch an initiative that tackled all three.

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Recall Program Assists With Healthcare Brands Reputation and Customer Satisfaction

This is the story of how Alta Resources provided effective crisis-communications support, which aided reputation management during a tense time of product recalls.

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Member Care Fulfillment Best Practices

This case study spotlights a national nonprofit that organizes recreational programs and the necessary athletic training, funding, educational assistance, performance services and more. Alta Resources worked closely with the nonprofit to escalate the time line for faster implementation, part of which involved scaling a member-care program and then rolling in integrated fulfillment.

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Innovating an Online Storefront Creates Brand Engagement

In this case study, readers will share in a business-to-business brand’s journey, from an outdated sales model to a robust solution.

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Image Management System for Back Office Services

Introducing automation into a client’s process involved a complex configuration of the Alta Image Management System (AIMS), but, once up and running, it offered everyone additional benefits like improved speed and cost savings, all without compromising on accuracy.

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E-store Solves Manufacturers Parts direct Challenges

A leading durable-goods manufacturer awarded Alta Resources with the execution and management of its multichannel customer care, including phone and email. The self-service e-store created by Alta Resources solved the manufacturer’s parts-direct challenges while creating a best-case scenario in CX.

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Direct Client Interactions Build A Unique Culture

Alta Resources’ core strengths aligned with the key areas in which the brand was growing and struggling to keep pace. By relying on Alta Resources’ best practices to spearhead the customer experience, the brand could stay true to its core strength — enhancing its search tool sophistication — while knowing that its customers were being treated exceptionally well.

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